Dispatch & Carrier Coordination
Support carrier check-ins, pickup and delivery appointments, driver communication, and route or schedule updates under your team’s escalation rules.
Freight broker & 3PL support
Remote Operations Support Built for Freight Brokers & 3PLs
Protect service levels as load volume grows. We provide logistics-ready remote professionals who support carrier communication, shipment visibility, exception management, documentation, and the back-office work behind every successful load.
Operational pressure
More Loads Should Not Mean Less Visibility
Brokerage growth creates more check calls, more status requests, more carrier communication, and more paperwork. When those tasks compete with selling and customer relationships, margins and service quality can suffer. Relay Ops adds structured remote capacity around your existing processes so your team can keep moving freight without losing operational control.
Support tracks
Remote Logistics Support Built Around Your Workflow
Choose one focused role or combine support tracks as operational demand grows.
Track & Trace
Monitor active loads, document milestones, provide status updates, and escalate delays or missed appointments before they become customer surprises.
Logistics Coordination
Maintain TMS and CRM records, organize load documents, coordinate with carriers and customers, and keep handoffs clear across shifts.
Accounting & Back Office
Support invoicing, POD collection, AP/AR workflows, carrier packet organization, data entry, and operational reporting.
How deployment works
From Staffing Gap to Operations-Ready Support
Map the Workflow
We define the role, shift, systems, responsibilities, and escalation boundaries.
Screen for Fit
We identify candidates with relevant logistics experience and remote-work readiness.
Align the SOP
Your selected professional learns your tools, communication standards, and workflow.
Operate & Improve
The professional supports daily execution while performance and fit stay visible.
Built for continuity
Support That Expands Capacity Without Diluting Control
Relay Ops professionals work within the systems, SOPs, and escalation rules you establish. Your internal team retains operational authority while gaining dependable execution capacity.
FasterStatus-response cycles
ClearerLoad visibility
ScalableCoverage by role
Frequently asked questions
Freight Brokers & 3PLs Support FAQ
Can your staff work inside our TMS and communication tools?
Yes. Talent is matched for technical readiness and onboarded into the systems, SOPs, communication channels, and escalation paths you authorize.
Can support cover after-hours brokerage operations?
Yes. Coverage can be aligned to US business hours, overnight shifts, weekends, or a broader 24/7 operating model depending on your needs.
Do you replace our brokers or carrier sales team?
No. We provide operational support around your licensed brokerage and internal decision-makers. Your team keeps authority over pricing, carrier selection, customer commitments, and exceptions.
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