Outsourced Logistics Operations Support Services Built for Freight
24/7 Relay Ops provides qualified remote professionals for freight brokers, trucking companies, and transportation providers that need reliable coverage beyond a standard 9-to-5. Each role is filled by a professional with real logistics experience, matched to your operation from day one.
Logistics support roles we provide
Four core disciplines, each staffed by professionals trained specifically for freight and transportation workflows.
Dispatch & Carrier Coordination Support
Our remote dispatchers handle load assignment, carrier calls, and route coordination so your trucks stay on schedule even outside business hours. This dispatch and back-office support is ideal for trucking companies and freight brokers that need after-hours logistics support without hiring a full in-house night shift.
- Load assignment and dispatch coordination
- Carrier communication and scheduling
- Route and operational support
- Driver coordination and updates
Track & Trace Support
Our track and trace specialists monitor shipments, manage exceptions, and send proactive status updates to shippers and carriers alike. This keeps customers informed, reduces missed appointments, and gives your operations team the visibility they need to catch problems before they become costly delays.
- Real-time shipment monitoring
- Delay and exception handling
- Check calls and status updates
- Proactive issue reporting
Logistics Coordination Support
From scheduling appointments to managing paperwork and coordinating between carriers, brokers, and warehouses, our logistics coordinators keep your workflow moving smoothly. This transportation back-office support reduces the administrative load on your core team so they can focus on growing the business.
- Broker and carrier communication
- Workflow and documentation management
- Appointment scheduling and coordination
- Administrative logistics support
Accounting & Back-Office Support
Our accounting support staff handle invoicing, rate confirmations, and payment coordination with accuracy and consistency. This logistics administrative support helps keep cash flow moving and reduces the back-office bottlenecks that slow growing freight operations down.
- Invoice and billing support
- Rate confirmation processing
- Payment and documentation coordination
- Freight-related administrative tasks
Documentation handled with the same care as the freight itself
From shipping manifests to rate confirmations, our team is trained to catch what matters — accurate paperwork, organized workflows, and nothing falling through the cracks between broker, carrier, and customer.
Talent built for the pace of freight
Access to trained logistics-focused virtual assistants
Faster onboarding and deployment
Scalable support for 24/7 operations
Cost-efficient staffing solutions