Logistics Operations Support Services

Outsourced Logistics Operations Support Services Built for Freight

24/7 Relay Ops provides qualified remote professionals for freight brokers, trucking companies, and transportation providers that need reliable coverage beyond a standard 9-to-5. Each role is filled by a professional with real logistics experience, matched to your operation from day one.

24/7 Relay Ops logistics support specialist in branded uniform

What we provide

Logistics support roles we provide

Four core disciplines, each staffed by professionals trained specifically for freight and transportation workflows.

Support agent with a headset working at a computer

Dispatch & Carrier Coordination Support

Our remote dispatchers handle load assignment, carrier calls, and route coordination so your trucks stay on schedule even outside business hours. This dispatch and back-office support is ideal for trucking companies and freight brokers that need after-hours logistics support without hiring a full in-house night shift.

Load assignment and dispatch coordination
Carrier communication and scheduling
Route and operational support
Driver coordination and updates

Aerial view of a container terminal and rail lines

Track & Trace Support

Our track and trace specialists monitor shipments, manage exceptions, and send proactive status updates to shippers and carriers alike. This keeps customers informed, reduces missed appointments, and gives your operations team the visibility they need to catch problems before they become costly delays.

Real-time shipment monitoring
Delay and exception handling
Check calls and status updates
Proactive issue reporting

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Logistics Coordination Support

From scheduling appointments to managing paperwork and coordinating between carriers, brokers, and warehouses, our logistics coordinators keep your workflow moving smoothly. This transportation back-office support reduces the administrative load on your core team so they can focus on growing the business.

Broker and carrier communication
Workflow and documentation management
Appointment scheduling and coordination
Administrative logistics support

Colleagues working at desks in a bright office

Accounting & Back-Office Support

Our accounting support staff handle invoicing, rate confirmations, and payment coordination with accuracy and consistency. This logistics administrative support helps keep cash flow moving and reduces the back-office bottlenecks that slow growing freight operations down.

Invoice and billing support
Rate confirmation processing
Payment and documentation coordination
Freight-related administrative tasks

24/7 Relay Ops logistics coordinator reviewing a shipping manifest

Precision, in every detail

Documentation handled with the same care as the freight itself

From shipping manifests to rate confirmations, our team is trained to catch what matters — accurate paperwork, organized workflows, and nothing falling through the cracks between broker, carrier, and customer.

See how deployment works

Why logistics companies choose us

Talent built for the pace of freight

Access to trained logistics-focused virtual assistants

Faster onboarding and deployment

Scalable support for 24/7 operations

Cost-efficient staffing solutions

Ready to improve your operations?

Get qualified logistics professionals deployed into your workflow within days.

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LET'S TALK OPERATIONS

How can we support your team?

Tell us about your logistics operation and the support you need. Our team will follow up using the contact details you provide.

From dispatch and track & trace to back-office support, we can help you find the right fit.